This post may contain affiliate links. See our privacy policy. You can return items purchased in a DSW store for a full refund to the original form of payment if you meet the following requirements. Timing: Returns must be brought to the store within 60 days of the purchase date. After 60 days, you can still get a merchandise credit if the item is unworn and you have the receipt.
Documentation: Bring your original receipt with you. You cannot mail these items back. You can get a full refund to the original form of payment for items purchased from DSW online by meeting the following requirements. Allow seven to 10 days for DSW to process your refund. Timing: Send your online order back by mail within 60 days of the purchase date.
Condition: The item needs to be unused and unworn, and sent back in its original packaging. Include that along with your shipping invoice to get a refund to the original form of payment. If the item was purchased in a store, take it back to the store with the original receipt and packaging.
I went to your store in Columbus, Ohio and bought a pair of shoes. On April 7, I looked online and the lady I spoke with said that you do sell wide so I ordered a pair of shoes and was excited that you did indeed have wide shoes. I told her that I needed them the next day so she said that I would have to pay Well I went to the post office today to get the shoes and they were not there. I called again today very upset because I am flying out next Tuesday and I need those shoes. The lady I talked to today April 10th said that you could not receive anything at a post office box only if you are not in a hurry.
So now I guess they are shipping my shoes fed ex I think and I should get them tomorrow morning. I hope I get them. I have never ordered or bought anything from your shoe stores and I was very unhappy that my first experience was terrible. I hope I get my shoes. I always return with a receipt and am refunded cash after using my debit card.
I never click credit in case I want access to cash. I insisted upon a return, which is always usual no matter what store. After 3 phone calls by sales associate Erin and my waiting in line for more than 20 minutes. I was dismayed there was no apology or even an option for a cash or debit refund before she processed it. Can you tell me where I can find the form on line or can you email me one.
Thank you. Terrible on line return procedure. I suggest you take some lessons from Amazon. It is doubtful I would order from you again. Too much hassle and time wasted. I need to return boots from DSW. How do I return shoes that I purchased , for a different pair? The ones I bought are tearing -up already and I only wore them 1 time.
Is this possible? I do have my receipt still and I shop at your store very often. Thank you in advance. I recently bought a pocketbook from your store while traveling. After bringing the pocketbook home I decided that is just not me. DSW return policies are like living in China. You have to be very lucky to get an understanding clerk. I bought a pair of sandals from store in Tigard OR. However, when I made my way to checkout and chatted with the cashier, I learned DSW actually accepts expired coupons AND lets you use three coupons in one transaction.
The VIP program is free to join and takes mere seconds to do so. You can also opt out of emails, which I did. The program promises to work to keep shoes out of landfills and to help families who need it. DSW clearance items can be returned or exchanged within 60 days, as long as the items are unworn and you have the original packaging and receipt.
0コメント