Summarizing: Summarize the main message of your client in your own words use short sentences. You can also actively listen to your clients between the sessions. Does the client get really angry while she is telling you about her colleague or sad while talking about her partner? Is she excited or anxious while she is talking about that job interview? Another very important coaching skill is to show your client that you truly understand her.
By actively listening and observing empathy develops naturally. Empathy builds trust and is an important element of a great coaching relationship. Every client and process is individual and so is the need for support. Try to find out what could help your client to achieve her goal faster or to find a sustainable solution for her problem.
The difference between knowing or assumptions and discovering is curiosity. Another basic skill good coaches possess. Try not to judge and to stay as objective as possible while you find out what truly matters to your client. Show a genuine interest in her goals or problems and stay in the moment instead of being focused on the next question or technique on your agenda. A valuable skill is to keep interruptions to a minimum but at the same time keeping the conversation focused and on-target.
A coach supports her clients in achieving a specific goal or to find solutions to a situation they are in. Usually, this is not a one-time event but a process that takes time. The session is used to find new solutions, inspiration, impulses and to think about the action steps our client has to take before they achieve their goals. The real work starts after the session where our client has to implement the learnings from a session into her daily life. In theory, this is often easy, but there will always be unforeseeable hurdles, roadblocks, reactions, distractions or unhelpful patterns which make taking these steps harder than it seems.
As a great coach, you know about this fact and prepare your clients for it. Every client and every process is individual and so should be the level of support you provide.
Regular check-ins, worksheets, a journal or questionnaires are great tools to keep the process going between sessions and to make sure our clients stay on track. CleverMemo is a great software tool that helps you to provide this individual support to each client and to save time with your daily tasks like session prep.
Giving Feedback the right way is another essential coaching skill. It should be clear, relevant, constructive, solution-focused, positive and motivating. Providing feedback the right way is a great vehicle to build trust with a client. Assign your clients a short questionnaire after each session where they can share their key insights of each session and provide feedback on what was the most valuable in this session.
Encourage them to write a success journal to share their thoughts and experiences right at the moment when they occur and emotions are fresh. Use regular check-ins to see how things are going and if further support is needed.
We have several ready-to-use tools and templates integrated into CleverMemo. Asking powerful questions is one of the most important coaching skills. The right questions help your clients to get clear on their goals, as well as to find answers and solutions to their problems. Knowing the right types of questions and ask them at the right time is the key to a successful coaching process.
This article with 6 different types of questions and over 70 example coaching questions will let you dig deeper. Coaching Evaluation is a systematic way to determine the outcome and merit of effective coaching. Coaching is a dynamic and individual process. Never confront them in an email! Making an appointment prepares the coach for the conversation and also allows you time to think through what you want to say. This does away with venting and saying things that you will regret.
In the book, 7 Habits of Highly Effective People , Stephen Covey lists this habit: seek to understand, then to be understood. Seeking to understand starts with recognizing the coach is human, has flaws, is trying his or her best, may have problems at home or on the job, and on top of it all, is trying to successfully coach a team while keeping the parents happy.
Going into a conversation with the desire to understand, instead of intimidate, will increase the chance of finding a positive resolution for you, your child, and the team.
When my son played sixth grade AAU basketball, he was on a team where he seemed to be sitting the bench a lot. Some of the insults, attacks and abuse that my husband received from parents caused me anger and even some tears. I saw him as a caring, dedicated coach who truly wanted what was best for his players.
What would I instantly dismiss? Janis B. Meredith is a parenting coach. She provides resources to help parents raise champions.
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